Terms of Use

About these terms

These are the terms on which Jaunpur Kirana takes orders through its app and delivers them. Placing an order means you accept them.

Who can order

You need a working Indian mobile number and an address inside one of the areas we deliver to. The list of areas is shown in the app when you add an address, and it changes as we extend our round.

Prices and availability

Prices in the app include tax. We keep them current, but a price can change between visits.

Being able to add something to your cart is not a promise that it is in stock. We only know for certain when we pack your order.

If something is not available

Sometimes an item runs out after you have ordered it. When that happens we will reduce the quantity or remove the item, and the amount you pay will change.

We will tell you the revised amount before the delivery reaches you, by app notification, SMS or WhatsApp, and the change is shown on the order screen in the app. If the new amount does not suit you, call the shop before the delivery arrives.

We will never add an item you did not order.

Delivery

• Order before the cutoff time shown in the app and we aim to deliver the same evening.
• Order after it and we aim to deliver the next morning.
• If the shop is closed on your delivery day, we deliver on the next day we are open.

These are the delivery windows we work to, not guarantees. Weather, festivals and things outside our control can delay a round. If your order is going to be late, call us and we will tell you where it is.

Someone needs to be at the address to receive the order and pay. If nobody is there, we will try to call you. If we cannot deliver, we may cancel the order.

Payment

Cash on delivery only. You pay the delivery person when the order reaches you. We do not take card, UPI or any online payment, and we never ask for payment before delivery.

A delivery charge and a minimum order value may apply. Both are shown in the app before you confirm.

Cancelling

You can cancel from the app while the order is still being confirmed. Once we have started packing it, the app will not let you cancel, because the goods have already been weighed out — call the shop instead and we will do what we can.

We may cancel an order if an item is unavailable, if the address turns out to be outside our delivery area, or if we cannot reach you.

Returns

Check your order at the door. If something is damaged, spoiled, or not what you ordered, tell the delivery person straight away and we will replace it or take it off the bill.

Fresh items such as vegetables, fruit, dairy and bread cannot be returned once accepted, for obvious reasons.

Your account

Your account is tied to your mobile number and you sign in with a one-time code. Keep that code to yourself — anyone who has it can order on your account.

We may suspend an account that is used to place false orders, to refuse delivery repeatedly, or to abuse our staff.

What we are responsible for

We are responsible for delivering the goods you ordered in good condition. We are not responsible for losses beyond that, such as inconvenience caused by a late delivery.

Nothing here takes away rights you have under Indian consumer law.

Changes

These terms may change. The current version is always on this page, with the date it was last updated at the top.

Questions

Call the shop on +919721572318 or come and see us. These terms are governed by Indian law, and the courts of Jaunpur, Uttar Pradesh have jurisdiction.